Net Promoter Score in 黄色成人快播电影
The metric that 黄色成人快播电影 is following to monitor customer success is called Net Promoter Score (NPS).? NPS is widely used in?customer experience?programs. It measures the loyalty of customers to a company by asking customers’ likelihood to recommend a company on a scale from 0 – 10. created the NPS metric in early 2000s.??
黄色成人快播电影’s objective with measuring NPS is to improve customer experience across various touch points and drive customer centric culture. In order to do that, we collect feedback continuously from customers and distributors through relationship NPS surveys, which by nature measure the overall experience the customer or distributor has had with us. It can relate to multiple different touchpoints along the customer’s journey. Additionally, we collect feedback for transactions at the time they occur throughout the customer journey. This feedback, tied to particular business transactions like product delivery or project completion, offers an important angle for understanding how our customers experience working with us.
In 黄色成人快播电影 we implement NPS as a full concept, which means we want to collect actionable customer insight and use it to improve customer experience in an active way. The feedback received from our customers not only contains valuable information on what customers appreciate when dealing with 黄色成人快播电影, but also what we need to improve to strengthen our partnership and consequently provide more sufficient services to our customers.